Category: Policy Manual

Effective April 20, 2021 The Company has established a retirement savings plan for our employees.   Basic Details: Upon your enrollment, the company will contribute up to 2% of your annual income to a Savings Incentive Match...

Unfortunately, an HVAC company cannot operate from 9:00am to 5:00pm. Evening and weekend availability is understandably expected by customers. A company that leaves its customers uncomfortable over the weekend will probably not...

Purpose:  When parts are needed to complete a Customer’s repair, a lot of people are involved in the process.  Communication is key.  A failure at any step will slow the process down or even cause a Customer to slip through the...

Purpose:  Having the right tool for the job makes the job so much easier.  As an HVAC Install Team Member or Service Technician, you are required to have the tools necessary to fully and properly complete each job.  The Company...

Paid Holidays (6 days per year at 8 hours each): New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Regardless of what day of the week the holiday falls, Employees will be paid eight hours at...

Being awesome can be tiring… so how about some Paid Time Off!!! 40 hours of Paid Time Off (PTO) per calendar year (January-December).Note: In the first year of employment, these hours are prorated based on hire date. If you...

Purpose: Jobs are dispatched to employees via the Housecall Pro app.  This helps us schedule efficiently, respond to customer’s homes promptly, get paid, and track company metrics so we can better plan. Policy and Procedures: Do...

Purpose:  Keeping accurate track of your hours is important, for you and the company.  This is accomplished via the Housecall Pro app and some basic understandings and practices.  Policy and Procedures: The company does not...

Purpose: The Company’s progressive discipline policy and procedure is designed to provide a structured corrective action process to improve and prevent a recurrence of undesirable behavior and/or performance issues.  Outlined...

The company vehicle you have been entrusted to drive is: Expensive.  ~$45,000 to purchase+ Commercial insurance+ Fuel+ Maintenance  Representative of the Company A benefit to you Therefore, please take care of it: You, as an...

When surveyed, air conditioning and heating customers in Texas consistently demand three main things: Prompt response to their need An expert who can solve their problem A fair price Note: These are listed in order with, “a fair...