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Posted by Matt | May 24, 2023 | Service Dept. | 0
The time has come for The AC Guys to track what we are doing a bit more and compare our performance to industry standards — Key Performance Indicators. Below are six of the nine proven standard metrics that we will be...
Read MorePosted by Matt | May 22, 2023 | Policy Manual | 0
Effective April 20, 2021 The Company has established a retirement savings plan for our employees. Basic Details: Upon your enrollment, the company will contribute up to 2% of your annual income to a Savings Incentive Match...
Read MorePosted by Matt | May 22, 2023 | Policy Manual | 0
Unfortunately, an HVAC company cannot operate from 9:00am to 5:00pm. Evening and weekend availability is understandably expected by customers. A company that leaves its customers uncomfortable over the weekend will probably not...
Read MorePosted by Matt | May 22, 2023 | Policy Manual | 0
Purpose: When parts are needed to complete a Customer’s repair, a lot of people are involved in the process. Communication is key. A failure at any step will slow the process down or even cause a Customer to slip through the...
Read MorePosted by Matt | May 22, 2023 | Policy Manual | 0
Purpose: Having the right tool for the job makes the job so much easier. As an HVAC Install Team Member or Service Technician, you are required to have the tools necessary to fully and properly complete each job. The Company...
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